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George W. Hay

George Hay

Department Faculty
  • The Chicago School Chicago
Department
Business Psychology
Address
The Chicago School of Professional Psychology
Office Location
Office Phone
On-campus Ext.
Email
GHay@thechicagoschool.edu
Website
Biography

George W. Hay, PhD is a scholar-practitioner of management with global experience in business and academe.

Currently George is an Associate Professor in the Business Psychology Department at the Chicago Campus of the Chicago School of Professional Psychology. He teaches in their PhD program in Organizational Leadership and their master’s degree program in I/O Psychology; he also chairs doctoral dissertations in their Organizational Leadership and Business Psychology programs. George has taught courses for Benedictine University in organizational theory, research methods, and leadership practices to undergraduate, masters and doctoral students within the Chicago area as well as internationally in Shenyang, China. His academic research and publications focus on how scholar-practitioners create new theoretical knowledge and help their organizations to get breakthrough business results.

Prior to joining The Chicago School of Professional Psychology, George was a Director of Global Consumer and Business Insights at McDonald’s Corporation. Over his 15 years at McDonald’s, he led domestic and international research initiatives involving the business disciplines of strategic planning, marketing and promotion, new products, operations and service, and human resources. His work delivered essential consumer insight and foresight which supported McDonald’s brand improvement and business growth.

George is interested in furthering his career as a scholar-practitioner of management through the practices of collaborative management and business research, the publication of scholarly and practitioner articles on organizational change, and the teaching of the next generation of organizational leaders.

Education
  • PhD, Organization Development, Benedictine University, Lisle, IL, 2003

    • Dissertation: The nature and significance of the executive doctoral scholar-practitioner of Organizational Development and Change: A morphogenetic account of theory-practice linkages for the achievement of scholarly knowledge and business results

    • The dissertation is one of the first to investigate the promise of executive doctoral scholar-practitioners of Organization Development and Change (ODC) to generate new theoretical knowledge and secure organizational results. Consistent with Morphogenetic Theory, scholar-practitioners who are able to accomplish that achievement use their powers of agency to create the necessary theory-practice linkages. These findings emphasize the need to continue to assess the outcomes of executive doctoral programs and to document the contributions of scholar-practitioner of ODC.

    • Committee: Ramkrishnan (Ram) Tenkasi (Committee Chair; Benedictine University), Mark Jenkins (Professor of Competitive Strategy, Nottingham University Business School, Nottingham, UK); Abraham (Rami) Shani (Professor of Management and Area Chair, Orfalea College of Business, Cal Poly, San Luis Obispo, CA)

  • MS, Human Development, University of Texas at Dallas, Richardson, TX, 1991
    ABD, Human Development and Communication Sciences, University of Texas at Dallas, Richardson, TX, 1987

    • Passed Doctoral Qualifying Exams in Human Development and Communication Sciences

    • Completed year-long advanced seminar on multivariate statistics and quasi-experimental research designs

  • MS, Special Education, University of Texas at Dallas, Richardson, TX, 1985

    • Studied Learning Disabled students, specifically using a cognitive approach for diagnosis and remediation

    • Developed model of the mathematical knowledge of children that applied a linguistic paradigm to outline the semantics, syntax and pragmatics of mathematical development

  • 30 Graduate Hours, Counseling, University of North Texas, Denton, TX, 1981

    • Studied individual and group counseling methods, with emphasis on Family and Systems Theory

  • BA, Child Study, Tufts University, Medford, MA, 1979

    • Studied developmental psychology, pedagogic theory, and curricula development

    • Student taught in urban elementary schools in Boston area

Licensure(s)
Areas Of Expertise

Teaching Experience

The Chicago School of Professional Psychology, Business Psychology Department, Chicago, Illinois, 2009 to present

  • Associate Professor, 2012 to present

  • Affiliate Associate Professor, Promotion in Rank Awarded 2012

  • Affiliate Assistant Professor, 2011 to 2012

  • Adjunct Professor, 2009 to 2011

    • Chair dissertations of students in the Organizational Leadership and Business Psychology Doctoral Programs

    • Teach doctoral courses in Emerging Theories of Leadership, Research Methods, Qualitative Research Methods, Organizational Diagnosis & Cultural Dynamics, Cognitive Psychology, and Professional Development

    • Teach masters courses in Consumer Motivation, Organizational Behavior, Organizational Leadership, Organizational Culture & Design, and Ethics

    • Guest presenter on Qualitative Research Methods for workshop held during I/O & Business Psychology Department Meeting. (August 24, 2011).

  • Doctoral Dissertations Chaired, PhD Program in Organizational Leadership

    • Shetsky, M. (2013). The Queen Bee Syndrome revisited: A phenomenological study of the lived experiences of Baby Boomer women leaders in the pharmaceutical industry.

  • Doctoral Dissertation Committee Membership, PhD Program in Organizational Leadership

    • Jaques, D. (2014). Investigating culture: A qualitative study of a human service organization’s culture.

    • Scholz, T. (2013). The psychological contracts of department and program leaders at Professional Schools: An interpretive, qualitative study.

    • McMillian, L. (2013). Neuroticism and the leadership competencies of transactional and transformational leadership.

  • Doctoral Dissertation Committee Membership, PysD/PhD Program in Business Psychology

    • Jackson, L. S. (2014). Age is more than just a number: Generational identities and the Conflict Dynamic Profile.

    • Leuchter, S. (2013). Belief to behavior: An investigation of the relationship between beliefs and individual responses to organization change.

    • Schwab, E. (2012). The effect of framing on affect, persuasive messaging, and information processing.

  • Masters Thesis Committee Membership, MA Program in Forensic Psychology

    • Linn, K. (2011). Effects of mortality salience induction on ratings of torture.

Springfield College of Illinois (Benedictine University), Springfield, IL, 2006 to present

  • Adjunct Faculty, PhD Program in Organization Development

    • Taught courses in Philosophy of Science, Organizational Theory and Research Methods

  • Adjunct Faculty, Accelerated Master of Science in Management and Organizational Behavior

    • Taught courses in Research Methods, Introductory Statistics, and Large Group Methods

    • Advised students in program-long internships and field research

    • Coordinated student participation in professional conferences

Benedictine University, Lisle, IL, 2004 to present

  • Adjunct Faculty, PhD Program in Organization Development (Taiwan Cohort)

    • Taught courses in Philosophy of Science, Organizational Theory and Research Methods

  • Guest Faculty for PhD Program in Organization Development

    • Taught PhD Capstone Course: The Scholar-Practitioner Journey. Discussed the history, current state and future of Scholar-Practitioners in terms of their Ontology, Epistemology and Praxis

    • Led demonstration workshops on Quantitative Analysis and Qualitative Analysis

  • Adjunct Faculty, Master of Business Administration (At Shenynang Jianzhu University, Shenyang, China)

    • Taught courses in Organizational Behavior and Organization Development & Change

    • Created curriculum and learning kits for faculty and students on Organizational Behavior

  • Adjunct Faculty, Accelerated Master of Science in Management and Organizational Behavior

    • Taught courses in Organizational Research Methods and Statistics

    • Advised students in program-long internships and field research

    • Taught course in Ethics

  • Doctoral Dissertation Committee Membership, PhD Program in Organization Development

    • Hsieh, Yi-Hsiu (2011). Exploring the relationship between leadership style and organizational culture.

    • Chiang, Chieh-Ming (2011). The study of the effects on team member personalities, cultural dimensions, and team performance.

    • Stash, A. (2010). Healthcare chief executive transitions.

    • Ewert, D. K. (2008). If you want an innovative organization, dream big and collaborate often: An empirical test of the validity of Frank Barrett’s Appreciative Learning Cultures model.

    • Mbeta, P. H. (2007). The effect of national culture on management behavioral norms in Malawi.

    • Murphy, M. T. (2007). A foundation for positive mental imagery and self-talk for use in an appreciative manager model.

    • Appleberg, K. A. (2004). The construction of a nomological network for organizational pride.

  • Doctoral Dissertation Committee Membership, EdD Program in Higher Education and Organizational Change

    • Knight, J. (2014). The impact of learning styles on the adoption of digital technologies in the classroom.

Lewis University, Romeoville, IL, 2004

  • Adjunct Faculty, Masters in Organizational Leadership

    • Taught courses in Critical Thinking and Decision Making

School of Management Executive Doctorate Program, Cranfield University, Cranfield, Bedfordshire, England, 2002.

  • Lectured on How Executive Doctorates in Management link theory and practice to produce scientific knowledge and business results

FENIX Executive PhD Program, Stockholm School of Economics and Chalmers University of Technology. Stockholm, Sweden, 2002.

  • Lectured on How Executive Doctorates in Management link theory and practice to produce scientific knowledge and business results

University of Texas at Dallas, Richardson, TX, 1984 to 1987

  • Teaching/Research Assistant

    • Taught undergraduate courses in Special Education and Statistics

    • Profiled the distinguishing characteristics of step-families and special needs children through the use of Discriminant and other multivariate analyses

Educational Consultant, Dallas, TX, 1980 to 1997

  • Edited pre-production draft of textbook: Reid, D.K. 1988. Teaching the Learning Disabled: a cognitive developmental approach. Boston: Allyn and Bacon, Inc.

  • Tutored special needs and non-special needs elementary and high-school students in reading, mathematics and study skills.

The Greenhill School and The Winston School, Dallas, TX, 1979 to 1984

  • Elementary School Teaching Positions

    • Taught reading, mathematics and social studies to gifted, talented and learning disabled students.

    • Developed grade-appropriate mathematics, science and language arts curricula.

Industry Experience

TCS Education System, Chicago, Illinois, 2009 to 2012

  • AVP Marketing Analytics & Optimization, 2011 to 2012

    • Increased the ROI of marketing via the application of Marketing Science to advertising

    • Accelerated the growth of the colleges of TCS ES via insight and foresight into the external market

  • Vice President of Institutional and Management Research, 2011

    • Consulted with system and affiliate presidents on evidence-based strategic planning and decision making

    • Member of The Chicago School of Professional Psychology’s 5-Year Strategic Plan Steering Committee

  • Director of Market Research, 2009 to 2011

    • Developed standard research protocols and reporting formats for identifying growth opportunities within the higher education industry, specific academic disciplines, and the brands of TCS Education System

    • Hired, led and developed two market research analysts to deliver market and brand insights

    • Recognized for contributions to TCS Education System with Presidents Vision Award in 2010

McDonald’s Corporation, USA, 1992 to 2008

  • Global Consumer and Business Insight Director, Oak Brook, Illinois, 2005 to 2008

    • Created service quality metric for global performance scorecard

    • Focused global service initiatives by prioritizing customer requirements for restaurant experience

    • Validated the business value of a segmentation framework for customer loyalty within each top global market

  • Global Business Research Director, Oak Brook, Illinois, 2002

    • Standardized global research protocols for new and existing menu products

    • Developed consumer segmentation survey to reveal and track global growth opportunities

    • Revitalized national promotion with consumer insight (which resulted in record breaking incremental sales)

    • Managed research budgets of over $500,000

  • Business Research Director, West Division, Irvine, California, 1997
    Internal Client: West Division and West Division Regional Management

    • Led the completion and application of consumer and business research within the division and nine regions

    • Synthesized customer insight, competitive intelligence and sales trends into business building strategies

    • Advised Division management on how to secure and maintain double-digit growth

    • Motivated restaurant franchisees to act on consumer-focused solutions through formal and informal presentations

    • Supervised two direct reports and nine indirect reports

    • Managed research budgets approaching $1,000,000

  • Group Project Manager, Business Research, Oak Brook, Illinois, 1996
    Internal Client: U.S. Restaurant Operations

    • Identified the restaurant experiences that determine great service for customers

    • Developed assessment tool to improve productivity and commitment of restaurant crew and managers

    • Supervised one direct report

    • Managed research budgets of over $500,000

  • Project Manager, Marketing Services, Oak Brook, Illinois, 1994
    Internal Client: U.S. Marketing

    • Led research team to develop a new drive-thru menu board that raised customer satisfaction by 20 points

    • Managed research budgets of over $500,000

  • Group Project Leader, Marketing Services, Oak Brook, Illinois, 1992
    Internal Client: U.S. Marketing

    • Identified customer-focused principles for increasing revenue with improvements to menu, service, and restaurant design

    • Managed research budgets of over $500,000

Gordon S. Black Corporation, Rochester, New York, 1990 to 1992

  • Senior Research Associate
    External Clients: USA Today and Xerox Corporation

    • Directed same-day surveys of public opinion for USA Today

    • Managed large-scale national tracking survey assessing market share, customer satisfaction, and advertising/promotion effectiveness

Westat, Inc. Rockville, Maryland, 1990

  • Research Analyst
    External Clients: Various U.S. Government Agencies

    • Conducted focus groups with adolescents on the effectiveness of drug abuse prevention programs

Hay Research, McLean, Virginia, 1989

  • Market Research Subcontractor
    External Clients: Du Pont, Monsanto, Commonwealth Edison, Kelly Services, Home Box Office (subcontracted thru Wirthlin Worldwide and Populus, Inc.)

    • Designed, conducted and interpreted “Values” interviews (means-ends laddering research) to develop strategy and communications for Monsanto, Home Box Office, Commonwealth Edison, Kelly Services and Du Pont

Wirthlin Worldwide, McLean, Virginia, 1987 to 1988

  • Senior Research Analyst, 1988 & Research Analyst, 1987
    External Clients: General Motors, General Mills, Hallmark, US Post Office

    • Designed, conducted and interpreted “Values” interviews (means-ends laddering research) to develop strategy, new products and communications for General Motors, General Mills, and Hallmark

    • Conducted multivariate analyses to identify the drivers of customer satisfaction for General Motors, Hallmark and U.S. Post Office

Academic Publications

  • Tenkasi, R. V., & Hay, G. W. (2008). Following the second legacy of Aristotle: The scholar-practitioner as an epistemic technician. In A. B. Shani, N. Adler, S. A. Mohrman, W. A. Pasmore, & B. Stymne (Eds.), Handbook of collaborative management research (pp. 49-72).Thousand Oaks, CA: Sage.

  • Hay, G. W. ,Woodman, R., & Tenkasi, R. (2008). Closing the ODC application gap by bringing ODC knowledge closer to ODC practice. OD Practitioner, 40(2), 22-26.

  • Stoughton, A., & Hay, G. W. (2008). A review of the effectiveness of accounting and financial metrics for organizational behavior interventions. In Conference Proceedings of the International Conference and Doctoral Consortium, Organization Development and Change Division of Academy of Management and ISEOR: 1473-1482. Lyon, France: ISEOR.

  • Hay, G. W., & Tenkasi, R. V. (2006). The future of Executive Doctorates of Management: A model for assessing the contributions of executive scholars to practice and theory. In Conference Proceedings of the International Conference and Doctoral Consortium, Organization Development and Change Division of Academy of Management and ISEOR: 385-396. Lyon, France: ISEOR.

  • Hay, G. W. (2006). New partners for strategic change and organizational transformation: The combined effects of market research and organizational development. Organization Development Journal, Winter.

  • Tenkasi, R. V., & Hay, G. W. (2004). Actionable knowledge and scholar-practitioners: A process model of theory-practice linkages. Action Research and Systemic Practice, 17(3), 177-206.

  • Hay, G. W. (2004). Executive Ph.Ds. as a solution to the perceived relevance gap between theory and practice: A framework of theory-practice linkages for the study of the Executive Doctoral Scholar-Practitioner. International Journal of Organizational Behaviour, 7(2), 375-393.

Conference Presentations

International Conferences

  • Tenkasi, R. V., & Hay, G. W. (2012). Understanding the essential principles for integrating theory and research knowledge to the realm of practice: Lessons from the Scholar-Practitioner. Case presented at International Conference on Management Cases, Greater Noida (NCR), India.

  • Stoughton, A., & Hay, G.W. (2008). A review of the effectiveness of accounting and financial metrics for organizational behavior interventions. Panel participant in Plenary Session at International Conference and Doctoral Consortium, Organization Development and Change Division of Academy of Management and ISEOR Lyon, France.

  • Hay, G. W., & Tenkasi, R. V. (2006). Added value of completing a Ph.D. while in a professional career. Panel participant in Plenary Session at International Conference and Doctoral Consortium, Organization Development and Change Division of Academy of Management and ISEOR; Lyon, France.

  • Hay, G. W. (2004). Executive Doctorates of Management: Meeting the challenges to their legitimacy . Panel participant and paper presented at Scandinavian Academy of Management/International Federation of Societies of Academy of Management. Goteborg, Sweden.

  • Bartunek, J., Brown, K., Aram, J., Rynes, S., Trank, C., & Hay, G.W. (2003). Academic-practitioner collaboration in Doctoral Programs - in theory and in practice. Paper presented at 12th European Doctoral Programmes Association in Management and Business Administration Annual Meeting, Budapest, Hungary.

  • Hay, G. W., & Bartunek, J. (2002). An international perspective on DBA programs: Building a bridge across the global divide of theory and practice. In R. Erwee & S. Kemp (Chairs), Professional Doctorates and DBAs: Dilemmas and best practices. Australian and New Zealand Academy of Management Meeting, Beechworth, Victoria, New Zealand or Australia.

National Conferences

  • Klonsky, L., & Hay, G. W., & Benesh, J. (2014). Advancing epistemology as a method to deepen problem-solving capacity. Workshop presented at Third Annual Multicampus Conference, The Chicago School of Professional Psychology, Los Angeles. CA.

  • Barrett, F., Ludema, J., Ewert, D., Hinrichs, G., Stoughton, A., Chan, C., & Garrabrant, C. (2009). Green Matters and Sustained Learning: Creating Appreciative Learning Cultures in a Virtual World. G. W. Hay (Chair). Academy of Management Annual Meeting, Chicago, IL.

  • Hay, G. W. (2008). Exploring a shared agenda for assessing Executive Doctoral Programs in Management, Coordinator of and participant in Professional Development Workshop at the Academy of Management Annual Meeting, Anaheim, CA.

  • Hay, G. W., & Woodman, R. W., & Tenkasi, R . (2008).Challenges of building ODC as an academic discipline - Research, theory application & global impact. Participant in Professional Development Workshop at the Academy of Management Annual Meeting, Anaheim, CA.

  • Hay, G. W. (2004). A morphogenetic account of scholar-practitioners. Paper presented at Academy of Management Annual Meeting, New Orleans, LA.

  • Hay, G. W. (2003). Executive Ph.Ds. as a solution to the perceived relevance gap between theory and practice: A framework of theory-practice linkages for the study of the Executive Doctoral Scholar-Practitioner.Paper presented at Academy of Management Annual Meeting, Seattle, WA.

  • Hay, G. W. (2003). A brief explication of morphogenetic theory for the study and practice of organizational change. Paper presented at the Executive Doctoral Colloquium, Academy of Management Annual Meeting, Seattle, WA.

  • Hay, G.W. (2002). The model of a Scholar-Practitioner: Kurt Lewin as scholarly contributor and practicing theorist. Paper presented in showcase symposium entitled Historical Foundations of Major Concepts in OD: The Influence of Kurt Lewin for OD, Academy of Management Annual Meeting, Denver, CO.

  • Hay, G.W. (2002). Structuration theory as an intervention model for planned change. Chair of Caucus, Academy of Management Annual Meeting, Denver, CO.

  • Hay, G.W. (2002). Documenting the promise of the Executive Ph.D: three models of theory-practice translation. Paper presented at the Executive Doctoral Colloquium, Academy of Management Annual Meeting, Denver, CO.

Regional Conferences

  • Hay, G. W. (2006). Consumer research as a form of action research. Paper presented at. Midwest Academy of Management, Louisville, KY.

  • Hay, G. W. (2004). Scholar-practitioners and Morphogenetic Theory .Paper presented at Southwest Academy of Management, Orlando, FL.

  • Hay, G. W. (2002). Business research as embedded Organization Development. Poster presented at Western Academy of Management, Santa Fe, NM.

  • Hay, G. W. (2001). Organizational wisdom: The combined effects of market research and organizational development. Paper presented at Midwest Academy of Management, Toledo, OH.

Professional Service

Editorial Review Board

  • OD Practitioner, 2006 to present

Professional Organizations

  • Organization Development Network of Chicago, 2011 to 2013

    • Member of the Board of Directors

    • Steering Committee Member for Marketing & Communications Task Force

Academic Organizations

  • Reviewer for International, National & Regional Conferences, 2002 to 2008

    • Reviewed submissions for Organization Development and Change Divisions of the Academy of Management, Western Academy of Management, Southwestern Academy of Management, and British Academy of Management

  • Discussant at Academy of Management Annual Meeting

    • 2006. Alternative data analytic approaches. Research Methods Paper Session, Atlanta.

    • 2006. Applying and developing change models. Organization Development and Change Paper Session, Atlanta.

    • 2005. The role of time, improvisation and identity in organizational change. Organization Development and Change Paper Session, Honolulu.

  • Executive Doctoral Representative on ODC Board, 2002-2003.

    • Represented doctoral students on ODC Board

    • Conducted survey of ODC members on the ideal role of Executive Doctoral Students on Board

  • National Council of Teachers of Mathematics, 1984; Independent Schools Association of the Southwest, 1984; National Science Teachers Association, 1983; National Association of Independent Schools, 1980.

    • Led Mathematics, Science, and Reading Education Workshops for Elementary School Teachers

Academic Advisory Board

  • OLED Advisory Board Member, Roosevelt University, Chicago IL, 2008 to 2009

Keynote Market Research Conference Presentations

  • Hay, G. W. (2005). The role of research in reaching McDonald’s business goals. The Market Research Event, Institute for International Research Meeting, San Francisco.

  • Hay, G. W. (2005). Freedom within a framework: Insights that make McDonald’s the customer’s favorite place and way to eat. Insight Asia Conference, International Quality & Productivity Center Meeting, Singapore.

  • Hay, G. W. (2005). Becoming the customer’s favorite place and way to eat. Executive Insights Conference, American Marketing Association Meeting, Palm Springs.

Academic and Professional Memberships

  • Academy of Management (current)
  • British Academy of Management (current)
  • Organization Development Network (current)
  • Organization Development Network, Chicago Chapter (current)
  • Midwest Academy of Management (current)
  • American Marketing Association (1992-2007)
  • International Association of Critical Realism (2003-2007)