Sharon Pappas

Sharon Pappas

Department Faculty
  • Department Faculty
    I/O and Business Psychology
    Assistant Professor
    Internship Director

  • The Chicago School Chicago
Business Psychology
The Chicago School of Professional Psychology
Office Location
Office Phone
On-campus Ext.

Prior to coming to The Chicago School, Dr. Pappas worked as a consultant for several organizations and specialized in employee engagement and customer satisfaction and loyalty research programs, management assessment and coaching, 360 feedback programs, Assessment Center and selection system design and execution, compensation consulting, development of performance management systems and the design and delivery of a variety of training programs. Dr. Pappas developed an employee survey research program that continues to be used by nearly 100 financial service organizations. She continues to consult in the area of employee and workforce engagement with a select group of clients.

  • B.A. in Psychology – Roosevelt University, Chicago, Illinois
  • M.S. in Industrial/Organizational Psychology, Illinois Institute of Technology, Chicago, Illinois
  • Ph.D. in Industrial/Organizational Psychology, Illinois Institute of Technology, Chicago, Illinois
Areas Of Expertise

Select Presentations

  • Turning Survey Feedback into Action
  • The Myths of Benchmarking
  • Employee Surveys: From Satisfaction to Engagement
  • The Paradigm Shift from Customer Satisfaction to Loyalty

Select Publications

  • Raju, N., Pappas, S. & Parker Williams, C. (1990). An Empirical Monte Carlo Test of the Accuracy of the Correlation, Covariance and Regression Slope Models for Assessing Validity Generalization. Journal of Applied Psychology, Vol. 64, No. 6, 901-911.